Customer operations
Triage, assistance, quality monitoring, and controlled escalation.
Outcome first
Start with the business result, then constrain the agent.
Solution paths connect outcomes to evaluation criteria, permissions, deployment, risk, and total cost instead of presenting a generic list of tools.
Knowledge work
Research, synthesis, analysis, reporting, and source-aware review.
Process automation
Repeatable tasks with permissions, approvals, logs, and recovery paths.